Please attempt to troubleshoot using the Garmin support centre - https://support.garmin.com/en-AU/ 

If you are still experiencing problems, please contact our support team by opening a ticket, and detailing the issue as clearly as you can - https://support.healthymummy.com/new/ 

We will contact the 3rd party retailer supplying the Garmin Smart Watch and put them in touch with you to resolve the issue.